If you run an online business, utilizing this tool will help you to enhance your relationship with your customer’s persona!
But why is it so essential to establish a relationship with your business audience? The answer is simple!
Communicating with users & providing answers to their questions means that you value your users & customers.
Answering their questions will greatly increase their trust in your online business, and the more users trust you, the more they will use your business products & services.
The main objectives of Internet business can be summed up in two goals; increasing the number of audiences and increasing revenue & income!
One of the useful features of Instagram in the Direct Messaging section is the possibility of using Quick Reply.
In the Direct Messaging section, users may send you similar messages, and responding to all such messages is very time-consuming!
Also, if you don’t react to your users’ messages, they will eventually lose trust, and from the viewpoint of users, this means that you are ignoring them and their messages and that they don’t mean much to your business.
In this article, we are going to take a thorough look at the possibility to send instant messages on Instagram so that you can respond to all the similar messages that you have received from users without spending a lot of time.
Quick Replies is a very practical & useful feature in Instagram Direct Messaging that allows you to reply to users’ messages without wasting much time.
On business pages, user interaction is usually about your services & business activities!
For instance, users may have inquiries about the services that your online business provides to users & they may need to ask for advice.
Some of these user questions & messages are very similar & naturally, your answer to such messages will be similar!
If you want to take the time to respond similarly to these users, you will definitely waste a lot of time.
Instagram has added the Quick Reply feature to its App which you can make use of in order to add a number of existing answers to your account.
Private accounts usually don’t need such a feature. Thus, the Quick Replies feature is only accessible through Business Instagram Accounts!
You must know that Instagram’s Quick Replies in the Direct Messaging is NOT a robot that automatically responds to specified messages!
To use these answers, you must have access to & read the messages in the directory.
Then, with the aid of your Quick Response list, you can select a pre-written message & send it to users.
So your interaction with users is not artificial & you still have to pay a lot of attention to your users! This tool merely saves the time it takes to write a message to users.
If you run a small, start-up Internet business, you may NOT have a large number of users!
So this may not be a question for you; what is the reason for using a Quick Reply in the Direct Messaging?
However, you must know that responding to all the user’s messages in a more significant business is no easy task!
Suppose you receive 100 messages a day in your Direct Messaging & do not have time to respond to them for only two days; on the third day, you will have over 300 messages in the directory, which is very difficult to answer.
Thus, using ready-made responses will help you respond to many user messages in a short time.
If you look at the users’ questions, you’ll find that they have some questions in common!
For instance, they ask for advice in Direct Messaging, which cannot be fully answered. You can ask them to call the numbers provided for user advice!
All you have to do is send a message reading, “Call X for advice.”
Have this message ready & send it to a large number of users in merely a few seconds.
