Nima Mohammadi
Nima Mohammadi
خواندن ۱ دقیقه·۱ سال پیش

Are the processes properly established to solve the customer's problem?

  One of the big problems of organizations now is that they have many complex processes to fulfill various requests.
To improve the situation, there are a few very important points:
1. Why do you need a process to solve a problem?
2. Find all the points of connection of a process with different departments of the organization and check with that department.
3. Design the process as simple and automated as possible.
4. Have a certain amount of time to complete each step.
5. Identify the requirements of each process and provide them.
6. Plan the organization-centered processes and prevent them from being person-centered as much as possible.
7. At each step of the process, try to simplify it or have an alternative.
8. Review the process at regular intervals to simplify it if possible.
9. Write down the processes and draw them in a diagram.

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