The impressive of body language in communicating with the customer or audience in the business of real estate consultant
Body language is very significant in communicating with people, especially customers or clients. also teaching and learning it by real estate consultants crucial or significant for useful communication with clients in order to convince and meet their necessities.
The effective or the influence of body language in the real estate agents business
As a real estate dexterity agent or professional, you may face a variety of conflict and challenges with customers, colleagues, or other parties involved in a deal or transaction.
Whether it's a nonconformity/ disagreement over price and terms or expectations, or it may be because of how you handle these situations which could cause positive affect on your reputation, communication, and results.
One of the best or important dexterity you can develop and improve is using body language to resolve conflicts / challenges in real estate.
In this article, you will learn how to use non-verbal sign or cues to communicate impressively, decrease pressure or tension, and build trust.
Body language is the actions or movements that we show or exhibit at the same time as we talk or in response to the speech of others. such as eye and eyelid movements, eyebrows, hand and finger actions, lip and mouth motions, shoulder and shoulder movements and many other actions or movements. Also, the body language can be the steadfastness of the body in a certain position or the position and the way your hands are placed or how you stand and sit in front of the customer/ audience. Despite that, your entire figure and appearance including clothes and cleanliness in front of the customer.
It can be clearly said that body language is the most impressive and important issue in establishing an effective relation with others. Also we could say that is a key factor which the real estate agents success may depends on this serious issue.
Although the skill in speaking and the proper use of appropriate words in special situations is considered an important and necessary factor in effective communication, but in reality it seems that language movements are much more effective and can be instinctively and spontaneously by the speaker have exhibited. According to some research had done, only 7% of our communication is through words and almost 55% of it is done through body language and the rest belongs to our non-verbal communication. Description of body language Due to the importance which the impact of body language cause, a professional and dexterity consultant should always be careful about her or his body language. Especially in the very first meeting, when most people remember their impression of the character and personality for continuing or doing business after that.
Many body language gestures are very memorable and significant in the initial acquaintance, such as shaking hands or bowing in various cultures and suitable for the society, smiling appropriately, looking beautiful, paying attention to what the client or audience is saying, silencing the phone and many other timely reactions which you could do by body language.
On the contrary, if an unskilled or ineffective consultant does an inappropriate action or reaction with his body language. Such as looking around while the client is talking, see at the phone or watch, or some other actions and reactions that cause the client's heart to be annoyed / offended. It can lead to an unfavorable consequence in communication Arranged with the audience and even caused the loss of trust and ultimately the breakdown of the negotiation which the desired and expected deal is not completed.
How to use body language in front of the client it is clear for all and we have heard a lot about body language in our daily life and are familiar with some general definitions
For example, when the person in the audience repeatedly looks at his or her watch while you are talking, it means that: he or she has something more important than talking to you, he / she is late, or he does not want to continue talking with you, he or she is tired of talking with you. Bored or like when the person in the audience is constantly yawning and looking here and there can have various meanings based on their specific situation.
Of course, these definitions are general and can be right or wrong in different situations. For example, it is possible that a person who yawns constantly has a lack of sleep or a certain illness, and contrary to what the counselor thinks, he is very eager for his words or maybe his frequent looking at the clock is a concern about a specific issue, not tiredness from your discussion or words. As a result, a dexterity and professional real estate consultant must acquire enough information and experience in the field of body language so that as a consultant he or she can act in such a way that his/her body language is not interpret mistaken by the client, both in short meetings or important meetings.
Important issues about body language
Use hand movement: Hand movements during speaking can be very significant, especially when the speaker or consultant wants to show his confidence and his strength and mastery in the desired field. These movements can include the movements of the fingers, wrist and shoulder and arm despite that, sometimes people use these movements as pointing to something or hitting something while talking.
Effective eye contact
One of the most effective ways to convince your audience or customer that you are fully listening to them and that you care about every detail of what they have to say and are interested in following through on the conversation is to Maintain your eye contact.
Proper sitting and standing
If you are standing in front of your audience, you should stand in such a way that it shows your high energy to listen to the audience or do business or take care of his wishes and stand very firmly and upright and in a standing position. Do not slouch or slouch, and when you are sitting in front of your client, lean forward a little and put your feet on the floor so that you are ready to do important things, and avoid sitting in a position where you are leaning on the chair and your legs Avoid putting yourself on top of each other.
Laughter and smile At the right times, it is better to always have a smile on your face to provide a happy and comfortable environment and communication for the customer. Of course, the time of laughing or smiling should be appropriate and suitable for the situation so that the customer does not feel bad and humiliated.
Taking notes or noting points of the audience's words
This method can have a great effect on the client and the costumer will feel good that you listen carefully to his or her words and that his or her words are important to you and that you, as a consultant, are looking for his requests. It is better or necessary to put the notebook where he or she can see it and don't worry too much about him / her seeing it.
Communicate with a Handshake:
In general, when a person shakes your hand firmly, either for the first time or for several times, and shakes your hand to the extent that you are not offended, it gives you a good inner feeling, and you look at that person and You will find an interesting or better opinion.
Now, to make this situation more impressive and effective, you can look into the other person's eyes while shaking hands with a beautiful and attractive smile. Usually, people who do not pay attention to this issue in meetings or are lax in shaking hands, smiling and looking at the person in the audience, create an unpleasant feeling in the person in the audience. To gain experience and skills, you can practice and try this action with your friends and acquaintances.
Imitating / simulation the audience's body language
Based on the research conducted by psychologists, copying and imitating the audience's movements and synchronizing these movements can unconsciously create a close relationship between you and your audience.
For example, if your customer puts his hands on the edge of the chair, you should do the same. Of course, this should not be done repeatedly and constantly for all movements, because the customer may feel that you are playing for him, so try not to attract attention while doing them.
Groomed and decent appearance
The style or type of clothes and its harmony with the environment and even the color of your clothes are always in the center of attention. You’re ironing line and cleanliness can be very impressive in meetings, especially in the first meeting. Grooming your hair and waxing your shoes shows your discipline.
In general, your body language indicates your dexterity and skill in communication and your professionalism and experience in counseling.
Making mistakes in body language
Facial mimicry or presentation
Facial mimicry is the use of various facial muscles to express emotions and states that a person shows in different situations. Such as being happy, frowning, sad, surprised and many other states that are considered the most important element in communication. According to that, the client or costumer reacts to you and determines the level of his or her relationship with you based on them.
The facial mimicry or expression must be completely appropriate and suitable for the situation. Like movie or theater actors who show different expressions in different situations. For instance, if you are having a serious conversation and smile at the same time, it may be annoying for the customer and he or she may make inappropriate impressions about it. On the side, your facial expressions in certain situations can show your seriousness or your self-confidence or, on the contrary, show your weakness or lack of dexterity / capacity.
Consultant's body postures
The way you sit and stand in front of a client or person shows your personality in terms of self-confidence, mastery of work, power of influence, and your seriousness in matters or your dexterity in your career. Avoid bending, leaning, crossing arms, fidgeting, and even shaking others' hands weakly and loosely when greeting or saying goodbye.
The postures of the consultant's body or its different positions in the presence of the client show her or his mastery of her job and her level of commitment.
Communication in looks
Eye contact shows people's interest in each other and the continuation of their relationship with each other. it also shows that you are fully listening respectfully and accurately to what the other party has to say. On the other side, if the consultant looks around or glances away, it is a sign of her or his inattention and disinterest in what the client is saying. Of course, the amount of eye contact should not be too long because the narrator or speaker becomes unusual or may make negative effective on your relation or business. You should find out all the important mentioned tips and issues within yourself and if necessary, practice it with the people closest to you, such as family or friends, so that you can become aware of your weaknesses / mistakes and fix or correct them.
Wish you all the best!
Abdul Qader "Danishyar "
SAFIR HOLDING
https://shishdong.com
